ensuring your vision and safety

 

PATIENT INFORMATION NOTICE

OUR SERVICES DURING THE CORONA VIRUS (COVID 19) CONFINEMENT PERIOD

In the light of rapidly changing advice from Public Health England and NHS England, the following statement may be subject to alteration in the near future. 

I wish to summarise Paul Whiteman Optometrists position on supporting our patients and the wider community who may need our advice and assistance in the coming weeks.

OUR OPERATING HOURS

We will be available for you to contact us directly during the following times:

Monday    9.30am to 12.00noon

Wednesday  9.30am to 12.00noon

Friday  9.30am to 12.00noon

If you need our assistance we would ask you to either telephone on 01737 223202  or alternatively, contact us via our dedicated COVID 19 email:  cv@pwoptometrists.com

Outside these hours we will be available for you to contact us but you may be directed to an answerphone. We will endeavour to return your call as soon as possible.

Eye care services

We will be continuing to provide only essential or emergency eye care services during this Period of Confinement.

Anyone who feels they have a serious eye problem and wishes to seek our advice should use one of the Contact Us methods listed below. We are able to give you advice or conduct a ‘remote triage’ consultation via phone, FaceTime or Skype and if necessary, give you information on how to proceed with seeking treatment from the NHS.

Spectacle wearers

Spectacle wearers who require assistance e.g. broken, damaged, lost spectacles should contact us to explain their problem using one of the Contact Us methods below.

Contact lens wearers  (latest update posted: 9/4/20)

Patients who have eye problems related to contact lens wear should remove the contact lenses immediately and Contact Us for advice and assistance. 

For those contact lens wearers who we currently supply contact lenses to either via Home Delivery or by Collection From  Practice please read the following advice explaining the changes we have made to the way we will be delivering your forthcoming contact lens supplies. We have decided to make these changes to ensure your safety and that of our staff.  

    • For those who normally collect their lenses from our practice-Collect From Practice patients, we propose, from now on, to arrange delivery of them directly to you at your chosen Delivery Address rather than to our practice.
    • For those who normally receive their lenses via Home Delivery we would like you to confirm your Delivery Address as some of our patients are not currently residing at their normal Delivery Address.  For this reason we are asking ALL of our contact lens patients to go to our Contact Lens Orders page (also see header menu above) and complete the relevant delivery confirmation form. Without this we cannot ensure timely delivery of your lenses. It is currently taking 6 working days for lenses to be delivered following their despatch by the manufacturer.

In the meantime, we would like to assure you that all our contact lens suppliers have put in place secure and efficient delivery systems to ensure the continued supply of your lenses.

CONTACT US

We have set up a dedicated email address to use during the Covid 19 confinement period.

EMAIL:   cv@pwoptometrists.com

The email address above should be used to contact us in preference to any other you may have used in the past. This address it is being monitored more closely than any other of our email addresses.

TELEPHONE:  01737 223202

This telephone number is manned from 9.00 am – 12.00 noon on Mondays, Wednesdays and Fridays by a skeleton staff. Calls outside this period will be directed to an external answerphone.   

Finally, thank you for your patience…

Please be assured we are putting procedures in place to maintain our support for all patients needs during this difficult period.

Whilst all our best-laid plans aim to keep staff and patients safe it is not beyond the realms of possibility that we may ‘go down’ with Coronavirus. To minimise these risks we are trying to work from home whenever possible.

We would ask you to be patient and understanding if you do not receive an immediate reply to your enquiries.

We thank you for your ongoing support

Paul Whiteman Optometrists

Last revised: 21.30hrs on 11/4/20

20  Church Street   Reigate   Surrey   RH2 0AN