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Business back to normal- Almost

Paul Whiteman and his team are pleased to welcome you back as we move back towards normal practice.

Here’s how we are going to continue to look after your eyes – safely

Your safety and that of our staff is still at the heart of our decision making as we all learn to live with COVID 19. We will continue to follow the advice of our professional bodies, the College of Optometrists and the General Optical Council and after listening to you, our patients, we will to continue with a number of the safety measures we’ve been employing since July 2020. Our aim will then to be to remove these safety measures as the threat of the present Omicron variant of COVID 19 recedes.
You will find below our revised Practice Safety Guide which follows advice given by HM Government, Public Health England and the General Optical Council and explains how we will continue to keep you safe when you attend for an eye examination. 
We will continue to open for business 5 days per week from Monday to Friday and therefore will continue to close on Saturdays for the time being
Our appointment system will continue to operate and we would ask patients to contact us to arrange a time prior to visiting. 
The good news…
We are lucky to have a very spacious practice with two consulting rooms over two floors as well as large waiting areas. Whilst for the time being we will continue to restrict patient numbers for safety reasons, we will nevertheless be able to accommodate 5-6 visitors plus staff at any one time.
As many of you already know, Paul Whiteman Optometrists has always invested heavily in the latest eye examining instruments. We believe they are an essential element of a good, professional practice. Looking ahead, we believe the ‘new normal’ will become the ‘normal normal’ and we are pleased to say this equipment will be coming into its own as it is going to allow us to perform better and more accurate eye examinations that allow safe ‘distancing’ in the consulting rooms.
Obviously, there are several fundamental changes we are still having to make to the way we perform eye examinations in the future and our staff will be on hand to guide you through the process when you attend for your appointment.
Our practice has ‘gone private’
Since returning back to work after the first ‘Lockdown’ in June 2020, I have decided that, in the future, if our Practice is to continue to offer the level of patient service we would like it to, it is no longer financially viable for us to perform eye examinations on behalf of the National Health Service.
It is with regret, therefore, that Paul Whiteman Optometrists no longer examine patients under the National Health Service.
For the majority of our patients these changes will make little difference to the cost of the eye care services they receive. It will, unfortunately, mean that some of our patients will now have to pay for their eye examination.
If you have any questions about making an appointment please contact our reception staff, they will be pleased to discuss your needs and arrange an appropriate examination. 

Practice Safety Guide 

We will continue to open 5 days per week for the time being. Monday through to Friday 9.00am – 5.30pm.
We will advise you when we plan to return to Saturday opening. 
We will be closed for lunch everyday 12noon to 1.00pm.
An appointment system will operate and we would ask patients to contact us on 01737 223202 to arrange a time prior to visiting. 
We will be able to provide our full range of eyecare services including eye  examinations, contact lens checkup and fitting, spectacle dispensing, repairs and collection of glasses.
Our practice will be kept clean by staff throughout the day to ensure all surfaces and points of touch are regularly sanitised.
In addition all spectacle frames, equipment and testing instruments will be cleaned and disinfected by staff between each patient usage. 
Patients can choose whether they wish to wear a mask or face covering when they attend our practice. All necessary PPE items will be available for those wishing to use them.

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Our staff will continue to wear masks or face shields when in close proximity to patients.
We will be continuing with our attendance by appointment for the time being. We would ask for your assistance in reducing risks of transmission by calling our reception staff to make an appointment before you attend our practice. This is simply to be able to control the number of people in our premises at any given time.
We will continue to stagger appointments in order to control the number of people in the practice at any one time.
We have re-arranged and removed seating to improve social distancing. 
Out toilets will be closed to patients unless attending for longer than 45mins. All will be expected to use the supplied gels, paper towels and disinfection sprays to ensure they leave all surfaces clean and safe.

Opening hours change 4th January 2021

Services and Opening Times from Monday 19th July 2021 Following the latest Government advice from 19th July 2021 we will be providing eye examinations, contact lens examinations, spectacle dispensing, repairs and collection of glasses appointments. An appointment system will operate in order to control the flow and therefore the safety, of patients through our practice and we would ask you to contact us on 01737 223202 to arrange a time prior to visiting.  During ‘Lockdown 3’ we changed our opening days. For the time being, we will continue to open 5 days per week, Monday through to Friday 9.00am – 5.30pm and will be closed on Saturdays. We will return to Saturday opening as soon as we can.   

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Important – COVID-19 emergency eye care & contact lens service

OUR SERVICES FOLLOWING THE CHANGES TO GOVERNMENT RESTRICTIONS ON MONDAY 21ST JULY 2021 I wish to summarise Paul Whiteman Optometrists position on supporting our patients and the wider community who may need our advice and assistance following the changes to Government restrictions on Monday 21st July 2021. Eye care services We will be continuing to provide eye care services from 19th July 2021 onwards. Anyone who feels they have a serious eye problem and wishes to seek our advice but is unhappy about attending our practice for examination should use one of the ‘Contact Us’ methods below. We are able to give you advice or conduct a ‘remote triage’ consultation via phone, Zoom, FaceTime or Skype. Spectacle wearers Spectacle wearers who require assistance e.g. broken, damaged, lost spectacles should contact us, to explain their problem using one of the ‘Contact Us’ methods below initially before attending our practice. Contact lens wearers   Patients who have eye problems related to contact

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We’re no longer performing NHS eye examinations

After 35yrs of practice in Reigate and following the COVID 19 lockdown period we have found that it is no longer financially viable for Paul Whiteman Optometrists to perform NHS eye examinations. Our decision to ‘go private’ was not an easy one and we would like to thank all of our loyal NHS patients for their support in the past. We hope that you will continue to support us in the future and join the largest majority of our patients who have always paid privately for their eye care services. As in the past, we plan to continue to invest in instrumentation to be able to offer an unmatched  ‘gold standard’ of eye care to our patients both existing and new. So, if you have any type of eye problem that you feel needs investigating or, if you need a second opinion about, please contact us to arrange an appropriate examination with one of our optometrists. 

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Practice Safety Guide

Our ‘Zero Transmission’ protocol  

We will continue to open 5 days per week for the time being. Monday through to Friday 9.00am – 5.30pm.
We will advise you when we plan to return to Saturday opening. 
We will be closed for lunch everyday 12noon to 1.00pm.
We will be able to provide essential eye & contact lens examinations, spectacle dispensing, repairs and collection of glasses appointments.
An appointment system will operate and we would ask patients to contact us on 01737 223202 to arrange a time prior to visiting. 
All necessary PPE items will be available for all patients requiring them when attending our practice.

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A forehead non-contact infrared thermometer will be used for anyone attending our practice to check their temperature is less than 37.8C. If your temperature is above this level you will be asked to remake your appointment for a future date. 
Our practice will be kept clean by staff throughout the day to ensure all surfaces and points of touch are regularly sanitised.
In addition all spectacle frames, equipment and testing instruments will be cleaned and disinfected by staff between each patient usage. 
We will no longer issue appointment cards or any other paperwork. If necessary we will email you appointment details, receipts or copies of your spectacle and contact lens prescriptions. Reception will be fitted with a protective screen and the credit card payment device will be disinfected after each usage.
Staff will wear masks or face shields and gloves when attending to patients.
Patients will be asked a small number of COVID 19 related screening questions prior to having your consultation.
Patients are requested to attend on their own unless they are accompanying a child or elderly relation.
We will be stagger appointments when there is more than 1 practitioner holding a clinic in order to limit the number of people in the practice at one time.
Relevant signage has been introduced to ensure appropriate social distancing can be observed as much as possible. When not possible, such as in consulting rooms, appropriate PPE will be provided and measures taken to minimise risk. 
We have re-arranged and removed seating to improve social distancing. We have also removed all reading materials such as magazines and leaflets in the interests of safety.
Patients are asked not to bring pets, excess clothing, luggage or shopping into the practice at this time. Hand bags, wallets, car keys, mobile phones, spectacle and contact lens cases will be placed in sanitised boxes during consultations.
We would ask that payment for services and goods is made only by credit/debit card.
Out toilets will be closed to patients unless attending for longer than 45mins. All will be expected to use the supplied gels, paper towels and disinfection sprays to ensure they leave all surfaces clean and safe.

Our Opening Times

Currently we are open 5 days per week, Monday through to Friday 9.00am – 5.30pm and will be closed on Saturdays.
We will be closed for lunch everyday 12noon to 1.00pm.
We will be open for business during the following times:
Monday
9.00am to 12noon
1.00pm to 5.30pm
Tuesday
9.00am to 12noon
1.00pm to 5.30pm
Wednesday
9.00am to 12noon
1.00pm to 5.30pm
Thursday
9.00am to 12noon
1.00pm to 5.30pm
Saturday
CLOSED
CLOSED 

Returning to 'normal'

Following the Government’s decision to reduce COVID 19 restrictions we have decided to continue, for the time being, with staff wearing face masks when in the consulting rooms or in close contact with you. We leave it to you to decide if you wish to wear a mask. We will also continue with our sanitisation processes.
We will be continuing to ask you to contact our practice to arrange an appointment before you attend. Furthermore, we will be continuing to close on Saturdays and close for lunch between 12 noon and 1pm at the present time. 
Our current opening hours are available on our website  
18/4/2022